Frequently Asked Questions
— xp78 Support Guide

To register on xp78, click the Sign Up button on the homepage and complete the registration form with your full name, date of birth, email address and a secure password. You must be at least 18 years old, or the higher minimum required by the operator's license jurisdiction, to register. Once submitted, you will receive a verification email to confirm your account before you can deposit or wager.

xp78 is an English-language platform accessible to adult users in Pakistan. However, xp78 does not hold a Pakistani gambling license and does not claim authorisation from the Government of Pakistan, PTA or any Pakistani regulatory body. The Prevention of Gambling Act 1977 and applicable provincial laws govern gambling in Pakistan. Users in Pakistan must check their local legal obligations before registering or depositing. xp78 is strictly for adults aged 18 and above.

xp78 requires identity verification (KYC) before processing withdrawals. Accepted documents typically include a valid Pakistani CNIC (National Identity Card), passport or other government-issued photo ID. You may also be asked to provide proof of address and to complete a liveness or selfie check. All documents must be clear, unaltered and must match the name on your registered account. Submit documents only through the secure upload portal within your account — never via email.

No. xp78 strictly allows one account per person. Registering multiple accounts — whether under the same identity or different details — is a serious breach of the Terms and Conditions and may result in permanent closure of all associated accounts, forfeiture of balances and exclusion from future promotions. If you have accidentally created a duplicate account, contact support immediately to resolve it.

If you have forgotten your password, click the Forgot Password link on the login page. Enter the email address registered to your xp78 account and you will receive a password reset link. Follow the link in that email and create a new, strong password. If you do not receive the email within a few minutes, check your spam folder. For further assistance, contact the xp78 support team via live chat or email.

xp78 supports various payment methods in the live cashier. For Pakistani users, payment method names commonly referenced as local context include Easypaisa, JazzCash, Raast, HBL Bank Transfer, UBL, Meezan Bank and Bank Alfalah. These names are used for context only — they do not confirm that all listed providers currently support deposits to xp78, and they do not imply endorsement of gambling by those institutions. Always check the live cashier for currently active, verified deposit methods.

Minimum deposit amounts vary by payment method and are displayed in the xp78 cashier at the time of transaction. For Pakistani users, amounts are displayed in PKR. As a general illustration, minimum deposits on many online platforms start from around PKR 500 to PKR 1,000, but the confirmed figure for xp78 is always shown in the live cashier. Check the cashier for the current minimum applicable to your chosen method.

Withdrawal processing times on xp78 depend on the chosen payment method and your account verification status. KYC must be complete before any withdrawal is processed. Once approved, processing times vary by method — some are faster than others. xp78 does not guarantee specific processing windows; current processing times are displayed in the cashier. Delays may occur if additional identity verification is requested.

Common reasons for a delayed or rejected xp78 withdrawal include incomplete KYC documentation, a mismatch between the name on your account and your payment method, pending wagering requirements on bonus credits, or an account restriction pending a security review. If your withdrawal is delayed, log in and check for any pending verification tasks in your account dashboard. Contact support with your transaction reference number if the issue persists.

Yes — xp78 displays account balances in Pakistani Rupees (PKR) as the primary currency for Pakistani users. Exchange rate variations may apply where underlying transactions involve international payment rails. Any currency conversion fees charged by third-party payment providers are outside xp78's control. Always review the transaction summary in the cashier before confirming a deposit or withdrawal to understand applicable amounts.

xp78 covers a wide range of cricket betting markets including Pakistan national team matches, Pakistan Super League (PSL) fixtures, ICC T20 World Cup events, Test series and other international tournaments. Markets typically include match winner, top batsman, total runs, in-play live betting and more. Market availability depends on the event schedule and operator configurations at the time of the match.

xp78 offers a broad selection of casino products including live dealer tables (live blackjack, live roulette, live baccarat and live game shows), traditional table games, video slots from leading software providers, and virtual sports. Live casino games stream in real time with professional dealers and are accessible from any city in Pakistan with a stable internet connection, including Karachi, Lahore, Islamabad and Rawalpindi.

In-play betting on xp78 allows you to place wagers on sporting events while they are in progress. Odds update in real time as the match situation changes — for example, as wickets fall in a PSL game or goals are scored in a football match. In-play markets can be suspended or closed at any time without notice. There may be a short delay between the broadcast you are watching and the live platform, so bet placements near market closures should be treated accordingly.

Beyond cricket, xp78 covers football (including international leagues and tournaments), tennis, basketball, kabaddi, rugby, boxing, UFC/MMA, e-sports and more. Football and UFC are particularly popular among Pakistani users as supplementary options alongside cricket and PSL betting. Market availability varies by season and operator product configuration. Check the sportsbook section for the current live and upcoming event list.

Every casino game and sports book market includes a mathematical advantage for the house, known as the house edge or margin. For slots this is reflected in the Return-to-Player (RTP) percentage — a 96% RTP slot returns PKR 96 on average for every PKR 100 wagered over millions of spins. For sports betting, the margin is built into the odds. These are theoretical long-run averages; individual session results can vary significantly. Understanding the house edge helps set realistic expectations.

A welcome bonus is an introductory offer made to new xp78 registrants on their first deposit or first few deposits. It typically takes the form of a deposit match (e.g., a percentage bonus on your first deposit) or free bets on selected sports markets. Welcome bonus terms — including eligible deposit methods, minimum deposit requirements, wagering requirements and maximum withdrawal limits — are specified in the individual offer's terms. Always read the full bonus terms before claiming.

A wagering requirement (also called playthrough or rollover) specifies how many times you must wager a bonus amount before any winnings derived from it can be withdrawn as real money. For example, a PKR 1,000 bonus with a 20x wagering requirement means you must place PKR 20,000 in qualifying bets before the winnings become withdrawable. Different games may contribute different percentages towards the wagering requirement. Check the specific bonus terms for full details.

xp78 applies one active bonus at a time to your account in most cases. Attempting to hold or combine multiple promotions simultaneously without completing wagering requirements on an active bonus may result in forfeiture of one or more offers. xp78 also monitors for bonus abuse — including coordinated multi-account exploitation — and reserves the right to void bonuses and close accounts where abuse is detected.

Yes — all xp78 bonus credits carry an expiry date. If the wagering requirement is not completed within the validity period stated in the offer terms, the bonus and any winnings generated from it are forfeited and removed from your account balance. Expiry periods vary by offer — some may be 7 days, others 30 days or longer. Always check the individual promotion's terms for the exact expiry timeframe before activating a bonus.

xp78 uses SSL/TLS encryption for all data transmitted between your browser and the platform. Personal data including CNIC and identity documents submitted for KYC is stored with encryption and accessed only by authorised personnel. xp78 does not sell your personal data to third parties for commercial purposes. Full details of how xp78 handles your data are available in the Privacy Policy at xp78.cam/privacy-policy.

To set a deposit limit, log into your xp78 account and navigate to Account Settings, then select the Responsible Gambling section. From there you can set daily, weekly or monthly deposit caps in PKR. Decreasing a limit takes effect immediately. Increasing a limit is subject to a mandatory waiting period — typically 24 to 72 hours — as a safeguard against impulsive decisions. If you need help setting a limit, contact the xp78 support team.

Self-exclusion allows you to close your xp78 account for a defined period — from a short cooling-off (24 hours to 30 days) to a full exclusion of six months or longer. During self-exclusion, you cannot log in, deposit or place bets. Promotional communications are suppressed. To activate it, go to Account Settings, then Responsible Gambling, then Self-Exclusion. If you need to activate it urgently, contact support directly at [email protected].

xp78 is committed to responsible gambling and provides tools including deposit limits, loss limits, session time limits, reality check reminders, cooling-off periods and self-exclusion. These tools are available to all registered users. If gambling is causing you financial distress, relationship problems or anxiety, we strongly encourage you to activate self-exclusion and seek support from a qualified counsellor. Full guidance is on the Responsible Gambling page at xp78.cam/responsible-gambling.

xp78 customer support is available via live chat within the platform and by email at [email protected]. Live chat is typically the fastest route for urgent queries. For formal matters such as data rights requests, KYC disputes or self-exclusion, email is recommended as it creates a documented record. Support is provided in English. Response times for email enquiries are typically within 48 business hours for general queries and within 30 days for formal data rights requests.